Archives For TiVo

TiVo TV AdAnd I thought this month couldn’t get any worse for Tivo… First they’re hammered with bad press due to Macrovision DRM. That was followed by Metron, the company handling Tivo’s phone and web orders, folding last Friday. Little did we know Tivo had a television and web advertising campaign beginning this week.

Sadly, Tivo is still unable to receive web or phone orders. They did list a new phone number, though I received a message stating the line is out of service. 1-877-BUY-TIVO has an updated recording indicating they plan to reopen for business 9/26.

Tivo says: Sorry, but we’re unable to take your order online at this time. Please order by phone now: Call 1-800-698-3530

Tivo Halts Sales

Dave Zatz —  September 18, 2005 — Leave a comment

TiVo LogoIn a strange turn of events, Tivo is no longer accepting orders for DVR units via phone or web. Unconfirmed posts suggest the company they outsource sales duties to has folded. Upon calling 1-877-BUY-TIVO a recording informed me, We are currently experiencing technical difficulties. Please visit our website. However, potential web customers are being directed to Order at Best Buy and informed that we are temporarily unable to offer gift subscriptions. Furthermore Tivo no longer has an outlet to sell Tivo-branded accessories, such as replacement remotes, and is unable to fulfill TivoRewards.

TiVo LogoA year after announcing a partnership with Netflix, Tivo quietly updated their online account management tool this week allowing us to Enable Video Downloads.

Tivo says: Use this setting to enable a DVR to download TV shows, movies, and other video content from the TiVo service over your broadband Internet connection. Specific program offerings will vary from time to time and may not be available to all subscribers. You can turn this setting on or off at any time without charge. Changes to this setting take up to 24 hours to take effect. Your TiVo DVR must be connected to the Internet via broadband in order to download video.