I hope my fellow Zatz Not Funny readers are having a wonderful holiday season. Among other goodies, Santa kindly left a few Blu-ray movies under our tree. One nice thing, in theory, is that each disc is bundled with a free digital copy. Since I’m heading out to Los Angeles for business next week, I intended to put the movies onto my iPod Touch for the plane ride. For those that haven’t yet tried the digital copy, it’s very simple. Pop the disc in your computer, select video format (iTunes or Windows Media), and when asked, enter the code found on the DVD insert. A few seconds later, you’re enjoying the movie on your handheld of choice. Things were going great until I got to the Star Trek Blu-ray.
After entering my download code, I was greeted with the following message: “This code has already been used. Each code may only be used once.” That can’t be right. This was a sealed package with the security tape intact. I must have mistyped the code. My second, third and fourth attempts were rewarded with the same failure message.
Now comes the fun part. I swung by the Paramount support site and found info regarding problems with serial numbers (screengrab below). I then clicked through the Contact Us link to provide the necessary information in hopes of getting this resolved.
After filling out the form, I hit the submit button and was redirected to an Apple support page. It would have been nice to receive a confirmation message indicating the form was actually submitted. Something to give me that warm fuzzy that the data was received (and then promptly ignored). The automatic redirect seems like a brush off. And since filing my claim (twice) on Christmas day, I’ve yet to hear anything.
Some searching on the Internet turned up others with the same problem, including a related thread on the Apple support forum. A reply by Stephen Zupan, of Deluxe Digital Studios, indicates that Paramount knows of the issue and is working on a solution. Has anyone else had problems pulling down their digital copy of Star Trek?