Comments on: The Slacker G2 Review

By: Mari Silbey

Mari Silbey — Mon, 23 Nov 2009 01:52:25 +0000

George- The apparent pattern here of bad customer support is troubling. I just pinged the Slacker folks on Twitter. You might try the same. @slackerradio

By: George

George — Sun, 22 Nov 2009 15:21:40 +0000

I really liked my Slacker G2 as well – until it stopped working again. I’d previously had a problem with a dock that I had bought and experienced its below par customer service.

First of all, if something goes wrong – YOU have to pay to send it back in (insured). Now I know that a lot of other companies do that, so I can let that go.

It’s been a MONTH now since I’ve sent mine in – they didn’t acknowledge receipt, nor will they give me any status update. Their only response is that, they have none in stock and they cannot tell me when they will get more in! So I will have to wait indeterminately until their production comes back. A refund? Silly rabbit – you’re talking gibberish! “We don’t do that”

There’s not even a way to call anyone! Probably the worst customer service I’ve ever seen.

By: Phil

Phil — Thu, 29 Jan 2009 02:48:15 +0000

Loved my Slacker G1 until it stopped connecting via WiFi or USB 5 days ago. No response from support@slacker.com and no phone number. It’s this kind of non-customer service that kills companies. It’s now essentially worthless. Troubleshooting info on-line is not relevant to this problem as nothing suggested works.

By: Jules Ruerat III

Jules Ruerat III — Thu, 01 Jan 2009 02:02:46 +0000

Is there a portable battery operated speakek for slacker G2?

By: Mari Silbey

Mari Silbey — Sat, 08 Nov 2008 21:16:34 +0000

@Mike Hmm. I assume you’ve been to this page: http://www.slacker.com/support/. ??? In any case, I’ll put in a note to the PR contact and Sasse if I can dig up his info. I’m hoping there’s a simple explanation for you.

By: Mike

Mike — Sat, 08 Nov 2008 20:36:32 +0000

Let’s get to Slacker support. Maybe you could give me Jonathan Sasse’s phone number because there is no phone number to call and no returned support emails. Mine arrived and I would love to use it. When I put my number in to activate I’m told that it expired 35 days ago. I just ordered it and received it straight from Slacker this week. What can be more frustrating than to have and hold and no support in sight. Looks like it will be going back…what else can I do?

By: Tim P

Tim P — Wed, 01 Oct 2008 03:06:46 +0000

Cool!! I’m able to transfer MP3s to the G2 in Ubuntu. This page has details I used to mount it as a drive –> http://www.anythingbutipod.com/forum/showthread.php?t=32817 . Once its mounted, I can easily copy MP3s onto it.

I guess my only complaint about it now is fast forwarding isn’t that great – especially if you’re listening to an hour long podcast and want to skip half of it.

By: Mari Silbey

Mari Silbey — Tue, 30 Sep 2008 18:12:42 +0000

@Todd The packaging is sweet. Cardboard, not metal, but with a magnet in the front flap for satisfying closure. Love the sticker that came on the front of the device too for showing off how great the album art is.

More info- When I talked to Jonathan Sasse at Slacker, he said they’re going to continue producing hardware for now because “not everyone wants a smartphone.” But he also said that if the time comes that enough other partners are creating good hardware products that support Slacker, the company could shift entirely to a software business

@Tim P The Windows Media Player requirement to transfer MP3s is a bit annoying, but the sync feature is super fast.