Comments on: Hands On With Verizon FiOS TV 2.0

By: Anne

Anne — Mon, 25 Aug 2008 03:52:26 +0000

I am a new fios TV customer and love it but am very frustrated by poor design and poor support either by phone or on the web. Does anyone know what the color coded entries in the IMG (guide) are for? The shows on the grids are definitely different colors but no where does it explain.

By: Mike

Mike — Thu, 26 Jun 2008 14:29:00 +0000

We seem to have received a DVR software upgrade last night. (1.0.5) Does anyone know what’s new or improved in this version. I don’t see any difference off the bat. The only reason I even looked is because I found my DVR off this morning when I usually leave it on.

By: Mike

Mike — Thu, 17 Jan 2008 14:15:08 +0000

Well, we finally got the new IMG yesterday. It’s version 1.0.4 and from what I’ve read it’s a big improvement over the old one! In fact, I’d have to say I generally like it.

Yes, it is still very slow. But they do seem to have improved the skip forward/back response. After a night of TV watching I didn’t get frustrated at it, and that’s definitely new for me!

I do understand the slowness given the on-line nature of it and the low end CPU used in the DVR. All they really need is a BEEP or a “Working” message which comes on immediately when the command comes in. That would prevent your not knowing if it heard the command and then pressing the button again only to have the command canceled or the wrong selection made. This is industry standard UI stuff and they should know better. Verizon: Get some adults to write your software!

They do need to provide a quick way to make the guide show only the channels you subscribe to. They are also inconsistent with their menus, for example in one menu you use “remove” and in another “delete” to do the same thing. Not very professional.

The final issue they need to address IMMEDIATELY is not the look of the interface, but the content. The TV Guide info is too frequently wrong, and the DVR too frequently misses shows and/or records the wrong thing. We pay BIG BUCKS for this as diversion and entertainment, and nothing is worse than wasting your free time on frustrating entertainment.

By: chris

chris — Thu, 17 Jan 2008 04:36:08 +0000

three huge gripes:

1. It’s slow.

2. The guide is hard to read, navigate, and why are there two separate views when you try to get out of the guide? We only need one.

3. (This is the MAIN, most ANNOYING thing):
You can’t remove channels you’re not subscribed to or ones you hate.. they’re ALWAYS in the guide… and sure, you can make the guide “favorites-only”, but you need to do it every. time. you. hit. the. guide. button.

Ridiculous. Anyone up for petitioning Verizon to get this fixed IMMEDIATELY?

By: brian beggs

brian beggs — Mon, 19 Nov 2007 03:14:27 +0000

3 things to improve:

1.I would like the ability to hide the banner that pops up when you ffwd or skip segment. The banner stays up for 5 seconds. Want to be able to not see the banner.
2. Be able to swap between tuners on dual tuner DVRs.
3. Be able to adjust the start and finish time adjustments when you hit the record button. Previous version would allow that. New version requires you to go the the scheduled recordings to set the start/finish time adjustments.
thanks

By: Sarah

Sarah — Sun, 11 Nov 2007 18:24:55 +0000

Will they ever fix it!? I have been living with this for well over a month, nothing has changed, no options to choose, nothing. You can’t even set reminders for future shows, which i used every day. I am tired of this new IMG, i wish i still had dish. Now when i go through the guide, it just keeps going up if i press up, no matter what i do it wont stop until i press exit about 20 times and by then i loose the show i wanted to watch. Ugh, next time they need to test things better,

By: steve

steve — Sun, 11 Nov 2007 14:37:18 +0000

I think I posted this before but in the wrong place.

When you push the information button channel information displays and then fades away.

But when you use any pause function channel information comes up covering a fifth of the screen and never goes away.

The channel information permanently covers the portion of the screen THAT you paused to see ie. that 1-800 number from an advertisment or a slogan you would have liked to be able to read but CAN’T.

Ironic but not funny.

By: Damon B

Damon B — Sat, 10 Nov 2007 10:47:22 +0000

HOORAY Verizon does not have Outlets that Switch On and Off…they are very abusive to TV sets! Even the old CRT TVs suffer from the old switched outlet. It’s good that they are “always on”.

Don’t believe me? Plug and Unplug your TV for the next hour, while turning it on and off…That power supply will end up Shorted. Thats the abuse no TV should suffer.

Avoid the abuse, save your hard-earned money

Now if you’re operating a lamp with a hula girl on it…that’s ok, bulbs are only a couple dollars at most.