I have this problem and it sucks, Tivo is really dragging their feet about getting this fixed too.

Has anyone had problemd with TIVO not recording The Amazing race properly? I have to set it for amazing race and the show after it (cold case i think) in order to watch the entire show.

We are two time TiVo customers that purchased a Series 1 in 2000 with lifetime service and again purchased a Series 2 in 2005 with lifetime service. The Series 2 box died in 13 months. TiVo said ?Sorry but you?re out of warranty. We will send you a replacement for $150. If you want it faster, give us a $300 deposit and we will ship sooner and refund the deposit when we receive your broken unit.? My wife protested and they did us a favor by only charging $80 to replace the box that was a year old and should not have broken. The ?advanced ship? was not sent a week after the initial call ? why? We called back, they ?had no idea why but they are very sorry?. The new box showed up 14 days after the initial call. Four days after installing the new unit, the hard drive died ? you have got to be kidding?.

I called this time. Same song and dance only we were in luck this time – since it was within the 30-day warranty we only had to put down the $300 to have then send an advance ship to replace the new, um, broken, um, DOA box. I protested strongly. Told them they are not treating their customers well. Told them we were loyal customers, upset at how we?ve already been treated and that it would be reasonable to expect them to take care of this DOA replacement ASAP. They said sorry but there was nothing they could do. Pay for an advance ship or send the box back and they would then send out after they received it. By the way, this was a ?supervisor? who was offering up all of this help. I asked to speak with a manager but he informed me there was no one else to speak with ? nice.

I seriously question the level of talent this company has in the ranks of management. They are short sighted and totally missing the big picture. Positive service experiences are what will keep a company healthy and prospering. They don?t get it. How about asking for a credit card as collateral instead of charging their customers for the privilege of responsive service? They can put a $300 credit hold on the card to get their security without looking like small minded money grubbers that you should feel good about because they are doing you a favor. Then again, they wouldn?t get the interest float on the bank account if they did that, would they? How about going above and beyond the normal (crappy) protocol after you?ve just delivered a lemon to a customer who has already expressed dissatisfaction with your company? Arrogance!

TiVo has been struggling for a long time and I?ve been a cheerleader, singing their praises to anyone that would listen. Talented engineers, morons in every other department. My view of them has changed 180 degrees. My wife and I are done with them. We?ll use the boxes as long as they shall live since we have already forked out the dollars for lifetime service and a repair of a box that should not have broken. We will NEVER again purchase anything from TiVo and will be more than eager to share our experiences with any that will listen.