Comments on: GameFly’s Slimy Retention Tactics? http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/ All your digital media goodness. Thu, 18 Mar 2010 03:05:59 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: ny http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-89621 ny Fri, 21 Aug 2009 17:23:07 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-89621 yea I had the same exact experience when I tried to cancel my account, they pulled that BS where they never got the games and wanted to charge me. f*ck them, what a crap company they are yea I had the same exact experience when I tried to cancel my account, they pulled that BS where they never got the games and wanted to charge me. f*ck them, what a crap company they are

]]> By: Douglas http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-88552 Douglas Sun, 05 Jul 2009 21:39:14 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-88552 I've been a gamefly member for nearly two years without incident. i use the two game package so that by the time i'm done with one game the next is arriving, which works pretty well for me. so you know, the pending time between getting another game in after yours was received could be due to unavailability in your Q which can be remedied by putting more games into your Q. The only time a game is actually available is when it says 'available now' high availability means 75% chance they have it in stock and so on. the way you can avoid having problems canceling, which is how i plan to do it should i need to cancel, is you empty your Q and mail in your game(s) wait for them to clear then cancel. then they won't have a chance to do anything sneaky. I’ve been a gamefly member for nearly two years without incident. i use the two game package so that by the time i’m done with one game the next is arriving, which works pretty well for me.

so you know, the pending time between getting another game in after yours was received could be due to unavailability in your Q which can be remedied by putting more games into your Q. The only time a game is actually available is when it says ‘available now’ high availability means 75% chance they have it in stock and so on.

the way you can avoid having problems canceling, which is how i plan to do it should i need to cancel, is you empty your Q and mail in your game(s) wait for them to clear then cancel. then they won’t have a chance to do anything sneaky.

]]> By: Jerad http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-87912 Jerad Sun, 17 May 2009 00:50:38 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-87912 Before canceling a service like Netflix or Gamefly, I always empty out the queue and then send the disc back. I don't cancel until after they've confirmed that they received the disc. That way they can't pull a fast one. Before canceling a service like Netflix or Gamefly, I always empty out the queue and then send the disc back. I don’t cancel until after they’ve confirmed that they received the disc. That way they can’t pull a fast one.

]]> By: jon http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-85262 jon Thu, 08 Jan 2009 01:07:59 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-85262 DO NOT USE GAMEFLY I signed up for Gamefly in July of last year. For 1. My games would take about a week in a half to get to me everytime. 2. After the first month of my membership I never recieved a game listed in the top 10 of my Q, even when the game was listed as available. 3. On December 23rd, I cancelled my membership with gamefly. Not only did they charge me for the entire month of January yet, today they charged my bank for the "missing game" they magically never recieved, very coincidentally timed with the cancellation of my policy. Another concern of mine is there is no customer service phone number given on gamefly.com, and i had to search through forums to find one, which was no help to me tonight when I found one GameFly.com (888) 986-6400 As gamefly's customer service is only open 9-1 PST. If you do not believe me or the 50 people above me on this chain. then google things like "charged by gamefly after cancellation" or similar. You will find a never ending list of similar stories. I wish I would have known this before ever dealing with gamefly. My best advice, don't deal with gamefly ever, but if you already are, cancel now to save yourself a headache, and pay to send your last games back via certified mail. DO NOT USE GAMEFLY

I signed up for Gamefly in July of last year.
For 1. My games would take about a week in a half to get to me everytime.
2. After the first month of my membership I never recieved a game listed in the top 10 of my Q, even when the game was listed as available.
3. On December 23rd, I cancelled my membership with gamefly. Not only did they charge me for the entire month of January yet, today they charged my bank for the “missing game” they magically never recieved, very coincidentally timed with the cancellation of my policy.

Another concern of mine is there is no customer service phone number given on gamefly.com, and i had to search through forums to find one, which was no help to me tonight when I found one
GameFly.com (888) 986-6400
As gamefly’s customer service is only open 9-1 PST.

If you do not believe me or the 50 people above me on this chain. then google things like “charged by gamefly after cancellation” or similar.

You will find a never ending list of similar stories.

I wish I would have known this before ever dealing with gamefly.

My best advice, don’t deal with gamefly ever, but if you already are, cancel now to save yourself a headache, and pay to send your last games back via certified mail.

]]> By: chris http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-85120 chris Tue, 30 Dec 2008 00:47:54 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-85120 I bought my fiancee an xbox for XMas and got him a subscription to gamefly. I ordered two games Monolopy and Quantom of Solace. Solace did not come. It should have come on 12/26/08 like the other game. Reading these posts does not give me a good vibe that I won't have this problem again. I bought my fiancee an xbox for XMas and got him a subscription to gamefly.
I ordered two games Monolopy and Quantom of Solace.
Solace did not come. It should have come on 12/26/08 like the other game. Reading these posts does not give me a good vibe that I won’t have this problem again.

]]> By: Anthony Alexander http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-84026 Anthony Alexander Fri, 14 Nov 2008 23:38:24 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-84026 He he, if you've ever worked in support or back office, you'd know its definitely number 3. They're manipulating you. If a company is going to fire people to keep profit estimates, it should be no stretch that they'd lie to attain said profits. Anyone you talk to at the support desk is a liar. If they have a problem with lying they get fired, trust me. He he, if you’ve ever worked in support or back office, you’d know its definitely number 3. They’re manipulating you. If a company is going to fire people to keep profit estimates, it should be no stretch that they’d lie to attain said profits.

Anyone you talk to at the support desk is a liar. If they have a problem with lying they get fired, trust me.

]]> By: Mike Philly http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-82737 Mike Philly Fri, 12 Sep 2008 08:11:05 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-82737 Gamefly is great.They just have a problem with losing games in the mail.All they have to do is contact the Post Office and let them know what their mailer envelopes look like so the employees don't put the games in the machine where they would get damaged and end up lost.I had Games-n-flix for a month and the I agree 100% with the other guy.None of their games are in stock and the service is pretty slow.I received 1 game which took 9 days to get to my house and that's after I waited a week for the game to be in stock.lol Gamefly is great.They just have a problem with losing games in the mail.All they have to do is contact the Post Office and let them know what their mailer envelopes look like so the employees don’t put the games in the machine where they would get damaged and end up lost.I had Games-n-flix for a month and the I agree 100% with the other guy.None of their games are in stock and the service is pretty slow.I received 1 game which took 9 days to get to my house and that’s after I waited a week for the game to be in stock.lol

]]> By: Andrew http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/comment-page-1/#comment-78513 Andrew Mon, 17 Mar 2008 04:04:12 +0000 http://www.zatznotfunny.com/2006-08/gameflys-slimy-retention-tactics/#comment-78513 I just canceled my service, thanks to the posts listed here. They shipped a game to me already though, heres to hoping that it gets returned as it should. I live only in upstate NY and have a turnaround of around a week and a half on games, even with the new distribution center in Pittsburgh. as for starting a service with Games-n-flix, I wouldn't recommend it, as I had the trial for close to 2 weeks and they hadn't even shipped anything to me yet. Nearly everything on their site wasn't in stock (the hand needs to be totally full). Thanks for the help I just canceled my service, thanks to the posts listed here. They shipped a game to me already though, heres to hoping that it gets returned as it should.

I live only in upstate NY and have a turnaround of around a week and a half on games, even with the new distribution center in Pittsburgh.

as for starting a service with Games-n-flix, I wouldn’t recommend it, as I had the trial for close to 2 weeks and they hadn’t even shipped anything to me yet. Nearly everything on their site wasn’t in stock (the hand needs to be totally full).

Thanks for the help

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