Comments on: TiVo Two-Times Netflix, Promotes Blockbuster http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/ All your digital media goodness. Fri, 19 Mar 2010 00:21:12 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Scot Cruz http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-80436 Scot Cruz Tue, 27 May 2008 16:21:53 +0000 http://www.zatznotfunny.com/?p=235#comment-80436 I left netflix and signed with BB. That was a mistake. Customer service hung up on me. I was not rude in anyway. I sent an e-mail 4 days ago and no response. Netflix was always quick and Customer service good. I left because I had requested a dvd and it was unavailable for a month. I thought BB would be more effective, But CSR sucks and @ the end of the month I will be switching back to netflix. I left netflix and signed with BB. That was a mistake.
Customer service hung up on me. I was not rude in anyway. I sent an e-mail 4 days ago and no response.
Netflix was always quick and Customer service good.
I left because I had requested a dvd and it was unavailable for a month. I thought BB would be more effective, But CSR sucks and @ the end of the month I will be switching back to netflix.

]]> By: Mariah http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-76413 Mariah Fri, 04 Jan 2008 18:40:32 +0000 http://www.zatznotfunny.com/?p=235#comment-76413 My email interactions with Blockbuster after talking to several people and finding out that I’m being charged way more than others for a lesser plan…

My first e-mail:

“I would like to know why my service charge is raising when my friend who has the same subscription as I do is still only paying the first price of $17.99 for 3 movies at a time and unlimited in store exchanges. I have talked to several people and they did not even get the first price raise last year and have not had their subscription price raised this year. I don’t think it is fair to raise some peoples subscription and not other peoples. Everyone I have talked to has not had a raise in prices from your company so why am I subjected to the price change and not others twice? The postage hasn’t raised and your program hasn’t got any better.

This is a copy of her subscription price. If you are not going to raise everyone’s subscription price, I don’t see how you can raise some. As you will see, she is still paying the first price of $17.99 for what I am going to be paying $29.99 for and she is still receiving e-coupons which I haven’t received since the last price hike less than six months ago. That’s not good business. I want the price she and everyone else I know is getting. I don’t see paying twice as much for what they pay so little for.

BLOCKBUSTER Total Access Premium
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store movie exchanges
+2 FREE bonus Movie or Game Rental E-Coupon / Month

Next Billing Date:
January 26,2008″

—–

Their response:

“Thank you for contacting Blockbuster Online Customer Care.

I appreciate the opportunity to address your concern today. We believe you’ll agree that Total Access Premium provides an enormous value that comes from unlimited rentals and in-store exchanges, and we’re adjusting our pricing accordingly. The price adjustment enables us to bring our online subscription plans more in line with our in-store subscription pricing and strikes the right balance between providing great value to our subscribers and getting a fair return for the company and our shareholders.

Please note that we’re not changing any plan benefits; you’ll continue to get all the same great benefits and value from Total Access. With the variety of rental plans we now have in place, you’ll have a lot of choices available, should you decide you want to move to a different plan type.

Always here to help,

John
Customer Care Associate”

—-

My 2nd email:

“That is the exact same email I received from you last time to a T. I would like a real response on why I am being charged more than others for less services. Could you Please read my first email I sent then respond properly to it? Thank you.”

—-

Their final email to me:

“I apologize for any misunderstandings. Our price restructure took into account a number of factors, including plan usage. There are some instances when some existing subscribers may not see the same price change as another in the same plan.

We believe you’ll still find your membership to be a great value, and with the variety of rental plans we now have in place, you’ll have a lot of choices available, should you decide you want to move to a different plan. We do offer Mail Only plans at extremely competitive prices. For example, we offer 3 out unlimited for $16.99 per month, 2 out unlimited for $13.99 per month, 1 out unlimited for $8.99 per month, and a recently reduced price of 1 out/2 max per month for only $3.99 per month. We are happy to offer a wide variety of options to meet the needs to every customer.

Always here to help,

John
Customer Care Associate
BLOCKBUSTER Online”

—-

So I’m getting punished for being a faithful costumer and using the service I pay for???
My plan is unlimited rentals that doesn’t mean unlimited till you rent too many then we raise the price and nowhere in TOS does it say that such a price hike will happen if the plan is overused…

http://www.blockbuster.com/corporate/termsAndConditions

If you agree that this is wrong please repost..

Thanks for reading!!

]]> By: Joe Savage http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-76079 Joe Savage Mon, 17 Dec 2007 16:26:30 +0000 http://www.zatznotfunny.com/?p=235#comment-76079 Blockbuster Sucks, the only movie not on "long long wait" in my que, is 10 years old. My god, "We Are Marshall" has been unavailable since it came out 3 months ago... You can forget any recent movie being availale. I just rent old crap to get the movie to trade at the store. I'm going back to Netflix, at least they had some new releases available within the first 3 months!! Blockbuster Sucks, the only movie not on “long long wait” in my que, is 10 years old. My god, “We Are Marshall” has been unavailable since it came out 3 months ago… You can forget any recent movie being availale. I just rent old crap to get the movie to trade at the store. I’m going back to Netflix, at least they had some new releases available within the first 3 months!!

]]> By: Dan http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-75633 Dan Thu, 06 Dec 2007 17:44:22 +0000 http://www.zatznotfunny.com/?p=235#comment-75633 blockbuster has raised there prices and now have slower turnaround when you ship the movies back. Also when you call costomer service they treat you like you have interruping them and never seem to answer the question. They are not giving the services they use to!!!! blockbuster has raised there prices and now have slower turnaround when you ship the movies back.
Also when you call costomer service they treat you like you have interruping them and never seem to answer the question.
They are not giving the services they use to!!!!

]]> By: Erica http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-73956 Erica Thu, 27 Sep 2007 14:05:45 +0000 http://www.zatznotfunny.com/?p=235#comment-73956 Blockbuster has pulled a fast one! They got us all signed up (which we refused to do for so long) then a bout a month in after we were good and spoiled, WHAM! they are upping their prices and reducing the amount of in store exchanges to 0 unless you want to pay dearly for it. What a scam they have pulled off! They suck and I will be cancelling my account! Blockbuster has pulled a fast one! They got us all signed up (which we refused to do for so long) then a bout a month in after we were good and spoiled, WHAM! they are upping their prices and reducing the amount of in store exchanges to 0 unless you want to pay dearly for it. What a scam they have pulled off! They suck and I will be cancelling my account!

]]> By: Erik http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-71833 Erik Wed, 06 Jun 2007 22:05:31 +0000 http://www.zatznotfunny.com/?p=235#comment-71833 sounds like a waste of money to me sounds like a waste of money to me

]]> By: micah http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-54857 micah Sat, 10 Mar 2007 23:57:45 +0000 http://www.zatznotfunny.com/?p=235#comment-54857 It's quite possible that people have gotten the idea that blockbuster has edited movies in the past due to reading wikipedia... here's a paragraph from there 'Critics of the chain, including Naomi Klein in her anti-globalization book No Logo (1999), allege that Blockbuster is involved in "censorship," because it not only bans certain titles, but has allegedly edited videos for release beyond the standard retail cut, or allegedly used its significant market share to influence studios to do so. Blockbuster's critics claim this alleged editing to secure more "family-friendly" ratings is a necessity for studios if they want their products to reach a wider video market.' And i would never use a blockbuster service, they've cheated me twice now.... It’s quite possible that people have gotten the idea that blockbuster has edited movies in the past due to reading wikipedia… here’s a paragraph from there ‘Critics of the chain, including Naomi Klein in her anti-globalization book No Logo (1999), allege that Blockbuster is involved in “censorship,” because it not only bans certain titles, but has allegedly edited videos for release beyond the standard retail cut, or allegedly used its significant market share to influence studios to do so. Blockbuster’s critics claim this alleged editing to secure more “family-friendly” ratings is a necessity for studios if they want their products to reach a wider video market.’ And i would never use a blockbuster service, they’ve cheated me twice now….

]]> By: Jason http://www.zatznotfunny.com/2006-04/tivo-two-times-netflix-promotes-blockbuster/comment-page-1/#comment-41083 Jason Wed, 28 Feb 2007 20:35:35 +0000 http://www.zatznotfunny.com/?p=235#comment-41083 The question of whether or not Blockbuster does or ever has edited movies came up recently and for the straight answer I shot an email to the corporate communications manager (Jeff Seig) at Blockbuster who got back with quite promptly to let me know that BB has NEVER edited movies or been sued for such a practice. There are a few movie editing houses (clean flicks, family flicks) based in Utah which have been forced to close their doors recently due to litigation. Blockbuster in the past has opted to carry the "cleaner" R-Rated cuts of "harsher" movies such as Requim for a Dream and Last Tango in Paris, but these cuts were furnished by the studio upon request and are clearly labeled as such. This is become far less common in recent years, especially now that the "Unrated" version of films are becoming the hotter ticket for the 20-something set. The question of whether or not Blockbuster does or ever has edited movies came up recently and for the straight answer I shot an email to the corporate communications manager (Jeff Seig) at Blockbuster who got back with quite promptly to let me know that BB has NEVER edited movies or been sued for such a practice. There are a few movie editing houses (clean flicks, family flicks) based in Utah which have been forced to close their doors recently due to litigation. Blockbuster in the past has opted to carry the “cleaner” R-Rated cuts of “harsher” movies such as Requim for a Dream and Last Tango in Paris, but these cuts were furnished by the studio upon request and are clearly labeled as such. This is become far less common in recent years, especially now that the “Unrated” version of films are becoming the hotter ticket for the 20-something set.

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