Comments on: Tivo Customers Face $150 Cancellation Fee http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/ All your digital media goodness. Sat, 20 Mar 2010 05:31:54 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: A Ben http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-92933 A Ben Mon, 08 Feb 2010 20:14:38 +0000 http://www.zatznotfunny.com/?p=12#comment-92933 Awful customer service, bordering on criminal. I bought a used Tivo and tried to get service for it, but couldn't because the prior contract wasn't completed. So instead of ending the prior contract so I could start a new contract in my name, Tivo transferred the prior owner's contract into my name, without my permission, and made me responsible for the remainder of the contract. I only found this out when going back into my account to make sure that they had billed me the correct amount. My "recourse" was to cancel "my" contract early and pay a termination fee. Nice option for their error. Just to insult the prior owner, Tivo also exposed all the prior account details in my online account. Glad to see the don't care at all about safeguarding personal information. So I will never do business with Tivo. They have proven to me that they are not trustworthy at all. Awful customer service, bordering on criminal. I bought a used Tivo and tried to get service for it, but couldn’t because the prior contract wasn’t completed. So instead of ending the prior contract so I could start a new contract in my name, Tivo transferred the prior owner’s contract into my name, without my permission, and made me responsible for the remainder of the contract.

I only found this out when going back into my account to make sure that they had billed me the correct amount. My “recourse” was to cancel “my” contract early and pay a termination fee. Nice option for their error. Just to insult the prior owner, Tivo also exposed all the prior account details in my online account. Glad to see the don’t care at all about safeguarding personal information.

So I will never do business with Tivo. They have proven to me that they are not trustworthy at all.

]]> By: Satellite TV http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-89537 Satellite TV Sun, 16 Aug 2009 12:00:35 +0000 http://www.zatznotfunny.com/?p=12#comment-89537 As Brett says, just don't cancel. Use the service for the 'required' 1 or 2 years. I hate how companies have that penalty. They make it such that one is forced to remain using their services even if one doesn't wat to. As Brett says, just don’t cancel. Use the service for the ‘required’ 1 or 2 years. I hate how companies have that penalty. They make it such that one is forced to remain using their services even if one doesn’t wat to.

]]> By: Dan Scannell http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-89462 Dan Scannell Thu, 13 Aug 2009 00:04:42 +0000 http://www.zatznotfunny.com/?p=12#comment-89462 Does anyone know of a new or ongoing class action lawsuit against TIVO for the early termination fee? There were many similar, successful class action lawsuits against cell phone companies (Sprint, Verizon etc.) in recent years for early termination fees. If anyone has any information, please foward to danscannell@msn.com BTW, I was told I would have to pay an early termination fee because I had a contract, and so I asked for a copy of the "contact." The customer service rep put me on hold, then came back and said there wasn't a written contract, but when I signed up for TIVO on the phone two-and-a-half years ago, the customer service rep should have mentioned it (they didn't). Does anyone know of a new or ongoing class action lawsuit against TIVO for the early termination fee? There were many similar, successful class action lawsuits against cell phone companies (Sprint, Verizon etc.) in recent years for early termination fees. If anyone has any information, please foward to danscannell@msn.com
BTW, I was told I would have to pay an early termination fee because I had a contract, and so I asked for a copy of the “contact.” The customer service rep put me on hold, then came back and said there wasn’t a written contract, but when I signed up for TIVO on the phone two-and-a-half years ago, the customer service rep should have mentioned it (they didn’t).

]]> By: Steve http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-89226 Steve Mon, 27 Jul 2009 04:45:24 +0000 http://www.zatznotfunny.com/?p=12#comment-89226 TIVO SUCKS.... They'll bait and switch you and then bill you. Just got a auto debit for $9.95 after cancelling 3 months ago. I had two TIVO's and one with the Lifetime Subscription. Called in May to cancel and the Tivo guy wouldn't give up on trying to keep the unit active. Thought I was dealing with AOL as he just kept trying to sell the service even offering me a new unit for $50 when I told him mine did'nt record anymore. So three months go by and they just bill my bank account for a NON_WORKING TIVO. Well they better hit the back button on this one and refund my money or I'll be contacting the State Attorney General. Total B.S., I've lost all respect for their service. TIVO SUCKS….

They’ll bait and switch you and then bill you. Just got a auto debit for $9.95 after cancelling 3 months ago. I had two TIVO’s and one with the Lifetime Subscription. Called in May to cancel and the Tivo guy wouldn’t give up on trying to keep the unit active. Thought I was dealing with AOL as he just kept trying to sell the service even offering me a new unit for $50 when I told him mine did’nt record anymore.

So three months go by and they just bill my bank account for a NON_WORKING TIVO. Well they better hit the back button on this one and refund my money or I’ll be contacting the State Attorney General.

Total B.S., I’ve lost all respect for their service.

]]> By: w http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-87633 w Mon, 27 Apr 2009 01:12:59 +0000 http://www.zatznotfunny.com/?p=12#comment-87633 I always loved tivo. I bought 3 of them. Now they are running ads all over the place. The reason I bought tivo in the first place was to NOT see ads. Tivo sold us out! I will never buy another one. Never recommend another one to anyone! I hope they are happy with their billions from their advertisers, greedy bastards. They won't be getting any more of my money. I'm sorry I fell for their scam! I paid for an ad free service and they are ripping me off! I always loved tivo. I bought 3 of them. Now they are running ads all over the place. The reason I bought tivo in the first place was to NOT see ads. Tivo sold us out! I will never buy another one. Never recommend another one to anyone! I hope they are happy with their billions from their advertisers, greedy bastards. They won’t be getting any more of my money. I’m sorry I fell for their scam! I paid for an ad free service and they are ripping me off!

]]> By: Lisa http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-82247 Lisa Wed, 13 Aug 2008 02:47:07 +0000 http://www.zatznotfunny.com/?p=12#comment-82247 ***I hate TIVO*** I called to cancel because it didnt work with my cable and they said I would have to pay $200 to get out of the contract because its not their problem...Can they really do that?? ***I hate TIVO*** I called to cancel because it didnt work with my cable and they said I would have to pay $200 to get out of the contract because its not their problem…Can they really do that??

]]> By: Eddie http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-81506 Eddie Mon, 30 Jun 2008 22:38:40 +0000 http://www.zatznotfunny.com/?p=12#comment-81506 At least with Cellphone agreements your getting a free phone, I spent $600 on my Tivo 3 and am still stuck paying while it sits in a box since it no longer works with my cable service that was upgraded by the cable compnay. Great At least with Cellphone agreements your getting a free phone, I spent $600 on my Tivo 3 and am still stuck paying while it sits in a box since it no longer works with my cable service that was upgraded by the cable compnay. Great

]]> By: Barone in Arizona http://www.zatznotfunny.com/2005-09/tivo-customers-face-150-cancellation-fee/comment-page-1/#comment-81212 Barone in Arizona Tue, 17 Jun 2008 01:42:57 +0000 http://www.zatznotfunny.com/?p=12#comment-81212 I tried to cancel two HD Tivo subscriptions because neither box works. This is my reason. I have been battling pixelation, cable card issues and shows not recording for (1) year. Tivo's attitude is, you should have cancelled within the 30 day period. Bull! Tivo has so many problems, it's is incredible they are still in business. Just go to the community forum and see for yourself. If you are thinking about Tivo, stop and think again. I tried to cancel two HD Tivo subscriptions because neither box works. This is my reason. I have been battling pixelation, cable card issues and shows not recording for (1) year. Tivo’s attitude is, you should have cancelled within the 30 day period.

Bull!

Tivo has so many problems, it’s is incredible they are still in business. Just go to the community forum and see for yourself.

If you are thinking about Tivo, stop and think again.

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